Refund and Returns Policy – MyHairoo.com

At Hairoo, we want you to love your hair accessories! If there’s an issue with your order, we’re here to help.

Damaged Items

• If your item arrives damaged during shipping, we will replace it immediately—but only if you provide us with an unboxing video.
• To request a replacement, send us a message on our social media platforms with a photo & unboxing video of the damaged product.

Exchanges

• We accept exchanges for unused and unopened products.
• To exchange, you must ship the item back to us at your own cost.
• Customers are also responsible for the shipping charges of the replacement item.

Important Notes

• Discounted or special offer items cannot be exchanged or refunded.
• No monetary refunds are provided.
• Forced returns will not be accepted and are non-refundable.

Your satisfaction is our top priority! If you need any assistance, feel free to reach out. 💖✨